FAQs-Contact

FAQs – Questions and answers

We will try to cover any issue you may have or come across in this section, based on our years in the ait purification industry. Should we miss something or not address it fully enough, PLEASE get in touch with us!

How does the Triad Aer compare to other air purifiers on the market?

Unlike most air cleaning systems that require the pollutants to be brought to the device, called passive devices (like a filter), the My Triad Aer Air Purifier is proactive.

It attacks pollution at its various sources throughout the indoor environment including on surfaces throughout the home as well as breathing spaces. Literally anywhere the air can get to the My Triad Aer Air Purifier can purify, reducing particles, breaking down dangerous gasses, and inactivating mold, bacteria, and viruses. That’s the difference, active technology versus passive technology.

Where should I place the My Triad Aer air purifier?

It is best to place it in the most occupied area of the home as high up as possible. A good choice, for example, would be in the living room on a bookshelf.

How do I determine what mode I should use the Triad Aer air purifier in?

More is not necessarily better when it comes to air purification. The goal of the My Triad Aer air purifier is to create a natural purification like we find in fresh mountain air. To begin, always place the purifier in PCO NORMAL MODE.

After the 1st week, try the HIGH MODE setting at 250 ft2 as long as the room the purifier is in is no less than 250 ft2.

After a few more days, gradually increase the square footage setting up to the area of the environment being treated (NOTE: Do not exceed the square footage of the enclosed area.

Do not count rooms closed off by doors or other areas where air does not flow freely between rooms.). If at any point you find the purification to be too strong, reduce the square footage setting. You may even choose to revert back to PCO NORMAL MODE if the lowest setting in HIGH MODE is not pleasant for you.

Why does the My Triad Aer air purifier seem more expensive than other air purifiers?

Keep in mind that the My Triad Aer air purifier has some of the most advanced stand alone air purification technology available.

Other similar types of purifiers that are not as effective often cost two to four times as much as the Triad Aer air purifier. HEPA filters can cost as much as $1,500 over a five year period of time.

The Triad Aer air purifier delivers results by dramatically improving your indoor air quality for much less than other systems available.

What type of allergens can your air purifiers remove from the air?

The PCO (photocatalytic oxidation) process creates a plasma that grabs fungi, mold, viruses, bacteria and more and disassembles them at their molecular level.

My Triad Aer also clears the air of virtually 99.9% of Volatile Organic Compounds (VOCs) – the harmful gases emitted by products like aerosol sprays, cleaning supplies, disinfectants, hobby supplies, dry-cleaned clothing, building materials, paints and paint thinner, strippers, pesticides and even air fresheners.

Through our Ion clusters, (Negative& Positive Ions), Ionic antenna and negative ion generation we can attach to nanoparticles as small as .001 micron and cause them to become heavy enough that they fall from your air. This way they are out of your breathing space and can be vacuumed or sweep up.

Does the My Triad Aer air purifier emit ozone?

Yes! As in nature, ozone plays a very important part in balancing our air quality. If there were no ozone in the air, we would die.

The key is not in removing ozone completely, but in allowing it to be fine-tuned to the environment we occupy in order to breath balanced, fresh air. Your machine can be fine tuned to balance your air to the same ratio as a fresh clean forest environment.

How much ozone is released from the Triad Aer air purifier?

When used in PCO or NORMAL MODE, no ozone is used in the purification process. In HIGH MODE, when the purifier is adjusted for the area being treated, ozone levels are typically 0.1 to 0.3 PPM, well below the safe and “natural” level set by the EPA. It is important to set the square foot setting based upon the ventilated space (where air can get to) and not the entire square footage of the home.

Is activated oxygen (Ozone) dangerous or harmful to people and/or pets?

Activated Oxygen (Ozone) is 100% safe for people and pets as long as the ozone level is not extremely high, in a small, confined area. Ozone is a natural element and found most everywhere (outside and inside) and is emitted by most electronic devices (including computers).

The My Triad Aer air purifier is completely safe when used as recommended and not under extreme conditions (e.g., putting machine on the 3000 sq ft mode or “away mode” while locked in a 50 sq ft bathroom or small closet for weeks at a time.)

While ozone is a controversial topic, few people know the facts. The reality is that the EPA invested $1.5 million dollars in an effort to prove  ozone had killed millions of people. After exhausting their resources and millions of dollars, the EPA was unable to find ANYone that had even experienced any long-term health problems associated with Ozone.

Furthermore, during these studies the EPA tested enormous levels of ozone with animals in small areas, for months at a time, and again the EPA was unable to find ANY long-term negative impacts on the animals’ health or its organs. The My Triad Aer air purifiers follow the recommended Ozone levels by the EPA, while taking advantage of the many advantages Ozone has, including eliminating odors, bacteria, viruses, and much more.

It’s an extremely effective way to clean your air, removing many impurities. Additionally, one of the great things about the Triad Aer is that in the PCO mode, the machine emits 0 (zero) Ozone, enabling customers to take advantage of the other  technology within the Triad Aer, while having the option whether or not the machine emits Ozone. In summary, Ozone is safe, beneficial and there is tons of research to back these statements.

Do OH molecules have any smell?

No. Though, some people may detect a slight metallic odor associated with the photocatalytic activity but that smell is not as a result of OH molecules.

Is it a problem if the concentration of OH in the air is too high?

The My Triad Aer air purifier ionization technology projects the ions out the front of the purifier. As long as the My Triad Aer air purifier is directed towards the middle of the room, there should be no instances of Black/Gray Wall.

Black/Gray Wall effect occurs when ionizers negatively charge the walls, which will attract particulates. However, since many of the particles drop to the floor, they must be swept up or vacuumed and disposed of.

How many positive ions does the Triad Aer air purifier produce along with negative ones?

The My Triad Aer air purifier produces only negative ions, approximately 1.5M ions/cu cm at a distance of 1 meter. Because the majority of pollution in the indoor environment is positively charged, adding negative charges causes particles to attract, clump together and then fall from breathing space.

Why does My Triad Aer work better than other air purifiers?

My Triad Aer is based on advanced NASA technology and does not require expensive filters, or “chambers” which need to be replaced. My Triad Aer does not need to draw in the pathogens, viruses, VOCs, pet dander or any other harmful elements, it can reach – and disinfect – any area of your business or home within the open 3,000 square foot reach that it was designated and developed for. 

The plasma that is developed from the PCO technology has a gaseous  nature. This permeates every corner of your home or business even hard to reach places. The oxidation reaction that is created destroys harmful pathogens on contact.

Through our Ion clusters, (Negative& Positive Ions) created by PCO, Ionic antenna and negative ion generation we can attach to nanoparticles as small as .001 micron and cause them to become heavy enough that they fall from your air. This way they are out of your breathing space and can be vacuumed or swept up.

What size area of my business or home does My Triad Aer handle?

My Triad Aer units have the ability to be scaled from 250 sq ft up to 3000 sq ft. If you have a large home with multiple levels and multiple air handlers you may need more than one machine.

The MiniAer, a portable version of the Triad Aer unit, can cover 50 sq ft up to about 200 sq ft depending up to about 200 sq ft. depending on the strength of odors and smells. Perfect for single rooms, offices, walk-in closet that smell ‘funky’, or even RVs.

Can the Triad Aer be moved around? (To avoid using multiple units.)

Yes. The unit is portable. That is one of its great features. We recommend you locate the best spot in your home that makes it most effective. Typically this is mounted high in a family room close to the kitchen area.

Even so, you may find from time to time that you have a reason to temporarily relocate it to deal with odors.

Can the My Triad Aer air purifier be used in a smaller area?

Yes. However, when used in a small (up to 250 square feet), the unit should be operated in PCO or NORMAL MODE. In areas over 250 square feet the unit can be operated in HIGH MODE. (NOTE: Do not exceed the square footage of the enclosed area. Do not count rooms closed off by doors or other areas where air does not flow freely between rooms.)

Is the My Triad Aer air purifier harmful for people and their pets?

No. The My Triad Aer air purifier is completely safe when used in accordance to the owner manual’s recommended use.

Can one My Triad Aer air purifier cover the whole house?

No. The My Triad Aer air purifier is completely safe when used in accordance to the owner manual’s recommended use.

Does the Triad Aer air purifier need to run all the time?

The My Triad Aer is designed to be left on 24/7. This allows the advanced technologies of the unit to maintain a clean environment, rather than having to play catch up each time the purifier is activated.

Even during periods when you are away from the home for an extended period, it is best to leave your purifier on to reduce bacteria levels, which are common when a home is closed up for an extended period.

What kind of maintenance is required?

The only maintenance required is the occasional cleaning of the Electrostatic screen (which fits versions V2 and V3). Check it the first 30 days and then every 90 days.

This will depend Unlike expensive HEPA filters, the electrostatic filter is washable and can be used over and over again. You can review the manual and the maintenance video for complete maintenance.

In the case of accidental breakage or need for replacement, the Electrostatic Filter can be ordered here.

How long does the PCO Cell (UV lamp module) last?

The operational life of the PCO Cell is approximately 9,000 hours.

What if the PCO light in the unit does not come on when the Triad Aer air purifier is turned on?

First, make sure the wall outlet has power and the green LED indicator on the external AC to DC power adapter is lit. Then verify the purifier is turned on and the fan is operating.

Next, check that the PCO Cell is properly plugged in. You’ll need to remove the rear grill and filter, and then ensure the plug from the PCO Cell is firmly seated in its socket. If the unit still does not work, contact customer service.

Since the Triad Aer air purifier uses an ionizer, will it cause a Black/Gray Wall effect?

No. The My Triad Aer air purifier ionization technology projects the ions out the front of the air purifier. As long as the device is directed towards the middle of the room, there should be no instances of Black/Gray Wall.

Black/Gray Wall effect occurs when ionizers negatively charge the walls, which will attract particulates. However, since many of the particles drop to the floor, they must be swept up or vacuumed and disposed of. So this should not concern you at all.

How many positive ions does the Triad Aer air purifier produce along with negative ones?

The My Triad Aer air purifier produces only negative ions, approximately 1.5M ions/cu cm at a distance of 1 meter. Because the majority of pollution in the indoor environment is positively charged, adding negative charges causes particles to attract, clump together and then fall from breathing space.

How are negatively charged ion molecules collected after attaching to the positively charged ones in the atmosphere? Is there a mechanism that provides for this in the Triad Aer air purifier?

The process of ionization involves the negatively charged ions coming from the unit, to travel throughout the home attracting positively charged particulates. The process is called agglomeration.

The particulates become larger and heavier and fall to the surfaces, i.e. furniture, table tops, counters, floors, and are taken care of by normal home cleaning procedures (sweeping and vacuuming).

Because these particulates are heavier than air, they do not get re-airborne. There is no mechanism inside the unit to collect these particles other than the rear filter, which is primarily responsible for keeping the unit itself clean.

Does the Triad Aer air purifier oxidize metal or rubber products?

The purifying oxidizers created by the Triad Aer air purifier when operated in NORMAL MODE or when set to a proper setting in HIGH MODE are not dispersed in levels that will adversely affect metals, plastics, or rubber items in your indoor environment.

When using the AWAY MODE (for use only when the area is unoccupied by humans and pets) a level of ozone is generated that helps sanitize the area. Continuous exposure to elevated ozone levels can cause a breakdown of natural rubber products and the oxidation of metal.

For this reason, the use of the AWAY MODE should be limited to two to four times per month with a maximum of two hours per session.

Is there a warranty?

Yes, the My Triad Aer Air Purifier features a one year warranty.

Any claims should be submitted by email or phone:
Phone: 1.866.761.0888 
Email: support@mytriadaer.com/

How can I check my order status?

Please contact us at: 
Phone: (866) 761-0888
Email:   support@mytriadaer.com

Do you ship outside of the US?

We currently offer shipping to all 50 U.S. States and Puerto Rico(Note: additional s/h will apply to Alaska and Hawaii). Shipping to Canada, Virgin Islands and Guam is unavailable at this time.

What methods of payment do you accept?

We accept American Express, Discover, MasterCard and Visa.

What is the return policy?

The My Triad Aer Air Purifier is backed by a 30-Day Money Back Guarantee. If you are not completely satisfied, call to get a return authorization number and place that number clearly on the outside of the box. Once we receive the machine your credit card will be credited.

What is a Risk Free Trial Offer?

Your purchase of the My Triad Aer Air Purifier is a 30-day risk free trial. Try My Triad Aer in your home with free shipping for 30 days.

If you’re not completely satisfied, call us for a return authorization number. Place that number on the outside of the box. Return it for a full refund. We’ll even pay the return shipping!

What does the sani+booster button do?

There might be times that you have an overwhelming smell or problem. The Sani+Booster allows you to increase ozone for 2, 4 , 6 or 8 hours. Ozone is a powerful oxidizing agent.

Will the My Triad Aer unit remove human or dog hair?

My Triad Aer does not remove any type of hair from the environment, but it does remove the pet dander, which is the main cause of allergies to pets.

How much noise does the My Triad Aer machine emit?

There are 5 speed settings so it’s easy to find a comfortable, quiet fan setting.

What’s the recommended placement of the My Triad Aer machine for optimum results?

We recommend placing My Triad Aer up high in the largest room in your home or business for optimal results. In other words, place it where it is exposed to the highest volume of air circulation.

This can be in the kitchen, where most home odors and cooking smells are created (cabbage, onions, bacon, etc.) or in a large common area – kitchen / living room.

Where can I find the serial number on the Triad Aer V3 to register it?

The serial number can be found on the side panel of the shipping carton, and on the back of your unit next to the power cord.

Do you offer discounts for multiple units?

We do offer a rebate on the purchase of your second or subsequent units purchased. This information can be obtained and discussed with our Sales Director, Mike Meade:

mike@mytriadaer.com
866-761-0888

While most of your questions have been hopefully answered in our FAQ Section above, we would still love to hear from you – especially if there is something we haven’t covered, or if you’d just like to share your experience with our product(s).

Please contact us at:
Phone:
(866) 761-0888 Monday thru Friday 8:00 am – 5:00 pm PST
Email:
support@mytriadaer.com