Refund and Returns Policy

NON-Warranty Return Request:
Before filling out and submitting the return request form, please note that some returns will incur a restocking fee if they are not covered under warranty (for repair or replacement due to defects).

The restocking fee is intended to cover losses incurred when a perfectly good unit is opened, used or not, and then returned. That unit can never be resold at full value. If you received a discount during the initial purchase, that loss is even greater for the company. Currently, trying to sell a used unit will usually result in about 40-50% loss of total retail value. In some cases, My Triad Aer may be forced to issue a refund via a check sent by mail. This usually occurs when a time limit, determined by the financial institution of the account holder, is exceeded and the funds can no longer be clawed back. 

Warranty Return Request:
The unit must be damaged or proven unable to function as promised in order to qualify for the removal of the restocking fee. ($15 for the smaller unit and $25 or more for the larger unit)